Support
Questions, bugs and feature requests are all welcome.
Get help
Open a support request (a free GitHub account is needed). We aim to reply within two business days.
Requests on GitHub are public, so please leave out confidential details such as ticket contents or customer names. For anything you would rather not post publicly, email support@harshkamdar.com. Security problems go to security@harshkamdar.com; see the security page.
Before you ask
- The gadget shows a grey box. Reload the dashboard. If it stays grey, your network may be blocking
atlassian-dev.net, the domain Atlassian serves Forge apps from. Ask your IT team to allow it. - I can't change the note. Only people who can edit the dashboard can change gadgets. Ask the dashboard owner.
- An image won't add. Very large images are shrunk automatically, but a note holds up to 20 images. Try removing one.
- An epic's bar looks further along than the work is. If you measure by story points or time, issues with no estimate aren't counted. The gadget shows how many, for example · 3 not estimated. Add estimates, or measure by issues.
- An epic shows "Target" instead of "Due". The epic has no due date, so Epic Progress is using the Target end field from Jira Plans. Set a due date on the epic to use that instead.
- There's no forecast for an epic. Forecasts need two weeks of history and at least three finished issues in the epic.
- "What's left" doesn't list every open issue. Only the first 15 are listed. Use the N more open in Jira link to see the rest.